Responsible Gaming

Responsible gaming at mother-land means choosing entertainment with awareness, limits, and respect for your finances and well‑being. Our goal is to help you enjoy play while avoiding harm: gambling should never be a way to make money, repay debts, or cope with stress. LoT: OBSERVE your habits, EXPAND protective tools, REFLECT before you wager. If you ever feel control slipping, our team at https://mother-land-ca.com will support you with practical tools, discreet guidance, and fast account protections.

Risk Awareness

LoT (Observe): Common early signs of risk include gambling more frequently; raising stakes to feel the same excitement; thinking about gambling when doing other tasks; chasing losses; hiding play from family; using money meant for bills; irritability when not playing; failed attempts to cut down.

Self-assessment (Reflect)

• I spend more time or money on gambling than I planned.
• I chase losses or return quickly after a loss to "win it back."
• I think about gambling at work, school, or during family time.
• I hide statements, devices, or accounts related to gambling.
• I borrow money, use credit, or miss bills because of gambling.
• I feel irritable, anxious, or guilty after gambling.
• Others have expressed concern about my gambling.

If you answered "yes" to two or more, consider using our limits, taking a Time‑Out or self‑exclusion, and contacting support resources below. This is not a diagnosis; professional help is available and confidential.

Limits & Tools

LoT (Expand): Setting limits reduces risk by fixing a budget and time boundary before play starts. You can adjust these in your account at mother-land-ca.com.

Deposit limits (daily/weekly/monthly)

1. Sign in -> Account -> Responsible Gaming -> Limits.
2. Select Deposit Limits and enter amounts for:
   • Daily (e.g., 50)
   • Weekly (e.g., 150)
   • Monthly (e.g., 400)
3. Confirm. Decreases take effect immediately; increases apply after a 24‑hour cooling‑off and confirmation.

Time limits and Reality Checks

• Go to Account -> Responsible Gaming -> Time Limits.
• Set a session cap (e.g., 30-120 minutes). A Reality Check popup appears at intervals you choose (e.g., every 30 or 60 minutes) showing time and net results; choose "Continue" or "Log out."

Time‑Out (short break)

1. Account -> Responsible Gaming -> Time‑Out.
2. Choose 24, 48, or 72 hours and confirm by re‑entering your password.
3. During Time‑Out you cannot deposit or wager; login may be disabled. After expiry, access returns automatically.

Regional compliance note (CA): Decreases are immediate; increases require a delay and explicit reconfirmation. Limits are per account and cannot be bypassed by support.

Self-Exclusion

LoT (Observe->Reflect): If you feel at risk, self‑exclusion blocks access for a defined period and stops marketing to you.

How to self‑exclude

1. Sign in -> Account -> Responsible Gaming -> Self‑Exclusion.
2. Select a period: 6 months, 1 year, 2 years, 5 years, or lifetime.
3. Read consequences, tick the acknowledgements, and confirm by entering the code sent to your email/SMS.
4. Optional: contact our team via the Help Centre at https://mother-land-ca.com for support while excluded.

Consequences and funds

• Login, deposits, and wagering are disabled; marketing is stopped.
• Open bets are settled normally; bonuses are voided per applicable terms.
• Any remaining real‑money balance can be withdrawn on request, subject to identity/AML checks and payment method availability. Payouts are not made to third parties.
• Early reactivation is not permitted. After the term (except lifetime), reinstatement requires an explicit request and a 24‑hour cooling‑off period.

CA note: Provincial self‑exclusion programs (e.g., Ontario iGO My PlayBreak, BCLC VSE, Loto‑Québec self‑exclusion) apply to provincially regulated sites only. mother-land-ca.com is operated by MIBS N.V. (Curaçao, reg. no. 162031) and is not affiliated with provincial Crown operators; you may enroll in both our self‑exclusion and any provincial program you use.

Support Resources

LoT (Expand): Professional, confidential help is available 24/7 in Canada. When in doubt, speak to a counselor early.

Local support for Canada

• Ontario - ConnexOntario: 1‑866‑531‑2600, 24/7, English/French; chat at connexontario.ca
• Québec - Jeu: aide et référence: 1‑800‑461‑0140, 24/7, FR/EN; jeduviens.ca
• British Columbia - Gambling Support Line: 1‑888‑795‑6111, 24/7, EN; options for other languages via interpreter
• Alberta - Addiction Helpline: 1‑866‑332‑2322, 24/7, EN; albertahealthservices.ca
• Saskatchewan - Problem Gambling Helpline: 1‑800‑306‑6789, 24/7, EN
• Manitoba - Addictions Helpline: 1‑855‑662‑6605, 24/7, EN; mbaddictionhelp.ca
• Atlantic (NS/NB/PEI) - Gambling Support Network: 1‑888‑347‑8888, 24/7
• Newfoundland & Labrador - Mental Health Line: 1‑888‑737‑4668, 24/7 (ask for gambling resources)
• All provinces/territories: Dial 211 for local referrals; in emergencies call 911.

Note: Phone numbers and availability may change; verify via your provincial health website.

International support organizations

Self‑exclusion schemes by jurisdiction

• Canada (provincial): Ontario iGO My PlayBreak; BCLC Voluntary Self‑Exclusion; Loto‑Québec Self‑Exclusion; AGLC Self‑Exclusion (contact respective operators).
• UK: GamStop (gamstop.co.uk) - national online self‑exclusion.
• Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego).
• Sweden: Spelpaus; Netherlands: CRUKS; Italy: Registro Autoesclusione ADM.

Blocking tools and filters

• Gamban (device‑wide gambling block; paid)
• BetBlocker (free, open‑source blocking)
• Enable card/app spending controls and merchant blocks where available from your bank.

Family and friends

• Gam‑Anon: gamanon.org - peer support for loved ones.
• Responsible Gambling Council (RGC): responsiblegambling.org - education and tools.
• CAMH: camh.ca - clinical resources and referral information.

Confidentiality: Most services are anonymous. Reaching out will not affect your mother-land account. LoT (Reflect): If unsure, start with a helpline chat and set a Time‑Out today.

Help for Family

LoT (Observe): You may notice secrecy, financial strain, or mood changes. Approach with care, not blame.

• Choose a calm moment; use "I" statements: "I'm worried about the stress gambling is causing."
• Focus on impacts (sleep, bills, relationships) and safety (no shared passwords or unsecured credit).
• Offer options, not ultimatums: suggest a Time‑Out or self‑exclusion and a call to a helpline together.
• Protect finances: separate accounts, set spending alerts, and consider gambling blocks on devices/cards.
• Seek your own support: Gam‑Anon (gamanon.org), RGC family resources, CAMH education pages.

Next steps: encourage a professional assessment (provincial helpline above), a GP/psychotherapist referral, and immediate safeguards (Time‑Out/self‑exclusion, Gamban/BetBlocker). In crisis or risk of self‑harm, call 911.

Operator's Commitment

mother-land (mother-land-ca.com), operated by MIBS N.V., Curaçao (registration no. 162031), applies responsible gaming controls regardless of licensing status. LoT (Expand): We monitor for risk indicators and intervene proportionately.

Risk checks we perform

• Patterns: rapid session escalation, late‑night play, repeated failed deposits, use of multiple payment methods, frequent limit changes, chasing losses, and volatile stakes.
• Financial markers: deposit intensity out of pattern, chargebacks, and affordability red flags.
• Communications: references to harm or loss‑chasing in chats/emails.

Possible actions

• In‑session Reality Check messages and safer‑gambling nudges.
• Proactive email within the account contact details offering limits, Time‑Out, or self‑exclusion.
• Temporary restrictions, mandatory cooling‑off, or suspension pending a safer‑gambling review.

We may initiate contact when multiple risk markers persist or escalate, or where self‑harm language is detected. We aim to be supportive, not punitive, and we will respect your privacy and data protection rights.

Updates

LoT (Observe->Reflect): We update this page to align with best practices and Canadian expectations. Material changes will be communicated via:

• Notice banner on mother-land-ca.com after sign‑in.
• Email to your registered address for significant updates (e.g., new tools or policy changes).

Last updated: 2025-10-27

Contact & Feedback

LoT (Expand): Use secure, documented channels for responsible gaming requests so we can act quickly and keep records.

• Help Centre: https://mother-land-ca.com (Account -> Support) for live assistance and verified callbacks.
• Email (responsible gaming requests): Please use the secure Support form below so your request is authenticated against your account.
• Phone: We provide outbound callbacks on verified requests submitted via the form; no inbound phone line is currently provided for CA.

Responsible Gaming Request Form

Full name (as on account)


Account email


Province/Territory (CA)


Your request (limits, Time‑Out, self‑exclusion, advice)


I confirm this request is for my own account and consent to mother-land contacting me about safer gambling.

Submit request

Important: Age restrictions apply (19+ in most provinces; 18+ in AB, MB, QC). Gambling is entertainment, not an income source. If you feel at risk, set a Time‑Out or self‑exclude and contact a helpline today.